Building & Managing a World Class It Help Desk
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Produs:Nou, Ofer garanție, Cu factură
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Numar articol:180140098
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Disponibilitate:Indisponibil
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Preț:262,00 Lei
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Anuntul a expirat la:13.08.2019, 18:06
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Specificatii
Professional Help for your Help DeskWhether your goals include
building a help desk from the ground up, or reinvigorating your
existing help desk, this resource offers concrete methodologies for
successful deployment. Determine the parameters of your ideal help
desk, then follow a series of detailed procedures to create the
organizational structure, build the space, and hire the people
necessary to achieve your goals. Building & Managing a World Class
Help Desk explains the short- and long-term benefits of operating a
first-rate help desk, and how to maximize their impact on your
company's efficiency, reputation, and ultimately its
earnings.Identify critical drivers like customer base, company
goals, and management style Examine the process of defining,
documenting, and building your ideal help desk Establish a
realistic budget and stick to it Find and keep the right people
with step-by-step details on everything from defining skill sets to
rotating staff and outsourcing Create organizational efficiencies
with appropriate physical space and ergonomics Promote your help
desk operations and services to customers Train, organize, and
motivate your staff to prevent burnout and retain innovation
Implement the latest technologies like workforce automation,
customer relationship management, and system management packages
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