Juran on Leadership for Quality
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Numar articol:187922845
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Preț:133,00 Lei
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Anuntul a expirat la:22.12.2020, 15:20
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Specificatii
The subject of management for quality has undergone rapid and
drastic change as a result of competition in the marketplace and
the vulnerability of industrialized societies that depend heavily
on the quality of goods and services. In this companion volume to
his acclaimed Juran on Planning for Quality, J.M. Juran provides
top-level managers with the specific, field-tested methods they
need to successfully lead their companies on the quest for superior
quality. Managers have long recognized that the most sound response
to a competitive challenge is to become more competitive. Today,
informed managers also realize that quality improvement is the best
source of competitive advantage. They know that return on
investment in quality improvement projects is among the highest
available. Yet, the means by which management can supply the
leadership necessary to attain quality goals remains elusive. J.M.
Juran has drawn on the experiences of thousands of chief executives
in companies around the world to create a clear plan of action
applicable to any industry, whether service or manufacturing. The
famous Juran Trilogy, clearly presented step-by-step, shows how to
apply the familiar business concepts of planning, control, and
improvement to quality leadership. For each concept, Dr. Juran
provides a succinct and proven series of actions. He gives criteria
for selecting project-by-project improvements and mobilizing a team
to carry them out. He also describes a realistic timetable of
implementation and directs the formation of an ongoing quality
council whose job is to launch, coordinate, and institutionalize
annual quality improvement. The membership of this council, as Dr.
Juran insists, must come from the ranks of senior managers; the
stakes are too high for upper managers not to personally become the
leaders and members of this vital council. Using real-world case
examples of highly profitable quality improvements in such
companies as Bethlehem Steel and Florida Power & Light, Dr. Juran
illustrates how to guide a company into a continuing steep rate of
improvement. The key, as Dr. Juran emphasizes, is that quality must
be implemented from the top down. This essential handbook makes
executive leadership the key to a company's quality revolution --
and to producing the real cost benefits over both the short and
long run that superior quality brings.
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