Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
Cost unic de transport la toate comenzile acestui vanzator
-
Produs:Nou, Ofer garanție, Cu factură
-
Numar articol:205672193
-
Disponibilitate:Indisponibil
-
Preț:102,00 Lei
-
Anuntul a expirat la:12.01.2023, 12:01
-
Vinde si tu:Pune in vanzare un produs ca acesta
-
Optiuni:
Descriere
Vânzatorul este direct răspunzator pentru produsul afișat în această pagină.
Disponibilitate: Indisponibil - Vezi produse similare
Specificatii
Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way
All businesses have customers, but how many of them deliver
unforgettably good customer service? Secret Service reveals the
hidden systems of the few exceptional companies that do: what
actions they take behind the scenes to consistently surpass
customer expectations. These organizations reap the benefits of
greater customer loyalty, exponentially expanded referral networks,
lower employee turnover, and stronger bottom-line results. By
quantifying and examining each phase of the Customer Experience
Cycle, Secret Service reveals clever, practical ideas that can be
transformed into repeatable best practices in any organization and
at every level. Packed with examples applicable to a wide range of
industries, this book provides practical, realistic ways to: * Turn
customer complaints into positive experiences * Use marketing to go
deeper with existing customers * Increase customer and employee
retention, and turn bland customer service into truly memorable
customer experiences
Modalitati de livrare si plata
LIVRARE
PLATA
- - Ramburs
Politica de retur
- - Produsul nu se poate returna.