What's the Secret': To Providing a World-Class Customer Experience, Hardcover/John R. Dijulius

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50, 000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John Di Julius will show you how your company can emulate the world's best customer service providers.